Last updated: Nov 01, 2021
Thank you for shopping at Iloft.
If for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Return and Refund Policy has been created with the help of the Return and Refund Policy Generator.
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
The words in which the initial letter is capitalized have meanings defined under the following conditions.
The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.
For the purposes of this Return and Refund Policy:
- You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
- Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Iloft.
- Service refers to the Website.
- Website refers to Iloft, accessible from https://iloft.co.in/
- Goods refer to the items offered for sale on the Service.
- Orders mean a request by You to purchase Goods from Us.
Returning Goods (IMPORTANT)
If we have sent you damaged, wrong, or low-quality goods, they will be exchanged, no questions asked. If you have ordered the wrong product you are not eligible for shipment reimbursement, you may need to bear the return shipment expense. We will ship your product once we receive the return shipment. You will need to arrange a return from your end only in this case. The maximum shipment reimbursement (if eligible) will be Rs. 40
Note – Advice to ship the return shipment with India Post.
ILOFT advises checking for the exact model and accessory required before placing the order.
You need to send the items to be returned to the following address:
Plot no. 228, Radhika, Beside Satya hotel , Kalamna Market Road, Bharat Nagar, Nagpur -440035
The process may take 7-8 days depending upon the mode of payment and conditions satisfied for refund.
Your Order Cancellation Rights
The deadline for cancelling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform us of your decision by means of a clear statement. You can inform us of your decision by:
- By email: [email protected] or by raising a ticket on Helpdesk.
We will reimburse you no later than 7 days from the day on which we receive the returned Goods. We will use the same means of payment as you used for the Order.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
- The Goods were purchased in the last 7 days
- The Goods are in the original packaging
The following Goods cannot be returned:
- The supply of Goods which are, after delivery, damaged or lost tags.
- The supply of Goods which have missing parts or mishandled after delivery.
- The supply of Goods which no longer have original packaging (as received).
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
If you have any questions about our Returns and Refunds Policy, please contact us
By email: [email protected]
Whatsapp mobile : +91-7020838258
You can also get in touch using Contact Us page or raise a ticket on Helpdesk